Terms of Use and Privacy Policy

Thank you for visiting and shopping at DearLC.com! The use of this site (“Site”) or any other site owned or maintained by Dear LC is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this Site signifies your acceptance of the terms and conditions set forth below. Your order placed on this Site signifies your acceptance of the terms and conditions set forth below.


Payment Methods

We accept the following U.S.-issued credit and debit cards: Visa, MasterCard, American Express. When placing an order online you will need the shipping address, the billing address (where the card’s statement is sent), the card number and expiration date and the 3 or 4-digit security code found only on the card. Credit card orders can be placed online or by calling us on the phone. All credit card transactions are encrypted using SSL technology to protect your transactions. Please do not use email to send us credit information, as it is not considered a secure means of transaction.

Shipping Policies

We ship orders within the United States via USPS Priority Mail or UPS unless other arrangements are made.  An accurate shipping address and phone number are required.  Because circumstances may occur at your delivery address that are beyond our control, you hereby agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.

Return and Cancellation Policy

Non-custom products may be returned in their original condition within ten (10) days from the day they were received.  Refunds will be issued to the same credit card that was charged when ordering the product. We recommend that returned items are mailed using tracking or delivery confirmation, as we are not responsible for return packages lost during shipping.  Original shipping costs are non-refundable, and you are responsible for all costs associated with return shipping.

Personalized products and custom design orders are not returnable unless they are damaged, defective, or an error was made by us. In the event of damage, defect or error by Dear LC, we will do everything possible to remedy the problem and provide you with new product as quickly as possible.

Please contact us to initiate the return or exchange process, prior to shipping any returns.

Cancellations

We at Dear LC work very hard to develop individualized, quality designs and product for our customers from the moment you contact us with your request. For custom orders, the 50% initial payment required in order to begin the design process is non-refundable if you decide to cancel your order.  For all other orders, once your final proof is approved, there are no refunds.

Ordering Disclaimer

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. Dear LC reserves the right to accept or deny shipment to anyone for any reason. Dear LC reserves the right to require additional information before processing any order. If an order appears fraudulent in any way, we reserve the right to cancel the order and notify the card holder, as well as the proper authorities,

Information Collected

Dear LC is committed to treating your privacy and security with the utmost care. We will not use your information for any purpose other than our company use. We will never forward or sell your email address(es) or other contact information.

You will remain anonymous unless you specifically request otherwise. When you purchase a product online, we ask for your name, mailing address, phone number, and your credit card information to complete your order. We will also ask you for any additional information related to the product you are purchasing which might be needed for personalization. All information that you provide to us while ordering and creating an account is stored in private files on our secure web server and on our internal systems until your transaction is complete.

If you contact us by phone to purchase product we will request information required to process your order including your name, mailing address, phone number, your credit card information, and any other information required for your order.

Dear LC may disclose specific personal information based on a good-faith belief that such disclosure is required by law (subpoenas, warrants) or that such disclosure is necessary to protect the users of the Site or the public. In the event that Dear LC sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction.

Our Site does recognize the home server of visitors, but not email addresses, i.e. we can tell which ISP our visitors use, but not the name, address or other specifics that would allow us to identify the particular visitors to our Website.  We also track certain information about the traffic to our Site, such as statistics showing the numbers and frequency of visitors to our Site.  These statistics are used internally to improve our Site and for marketing purposes.  These statistics may also be provided to advertisers and other third parties, but again, these statistics contain no personal information.

Use of Cookies

We use a browser feature known as a “cookie.”  Cookies are small text files placed on your hard drive that allows us to provide you with a customized browsing experience such as storing contents of your shopping cart. Cookies are essential in allowing customers to store ordering choices in a multi-step process. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

Restriction on Use

All pages within this Website and any material made available for download (collectively the “Site”) and the Blog hosted at DearLC.com (the “Blog”) are the property of Dear LC. The Site and Blog are protected by federal and international copyright and trademark laws. No portion of the materials, including but not limited to text, images, trademarks, service marks, and logos on the Site and Blog may be reprinted, republished, modified, or distributed in any form without the express written permission of Dear LC.  Any rights not expressly granted by these Terms and Conditions or any applicable end user license agreements are reserved by Dear LC.

Disclaimer of Company Responsibility for the Blog

Dear LC offers the use of its Blog subject to the terms and conditions of use contained herein.  By accessing, commenting on or contributing to the Blog, you agree to abide by these Terms.

You understand that all content posted to the Blog by way of comments (“Comments”) are the sole responsibility of the individual who originally posted the Comment. You understand, also, that all opinions expressed by users of this site are expressed strictly in their individual capacities, and are not a representation or opinion of Dear LC.

Blog Post Contributions

By contributing photos, designs, graphics and copy (herein “Content”) to the Blog you are granting an unrestricted, irrevocable, non-exclusive, royalty-free, perpetual, worldwide, and fully transferable, assignable, and sub-licensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create collective or derivative works from, distribute, perform and display your Content in whole or in part and to incorporate it in other works in any form, media, or technology now known or later developed. You further warrant that all so-called moral rights in the Content have been waived.

By contributing Content to the Blog, you warrant and represent that you either own or otherwise control all of the rights to that Content, including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the content, or that your use of the Content is a protected fair use. You agree that you will not knowingly and with intent to defraud provide material and misleading false information. You represent and warrant also that the Content you supply does not violate these Terms. It is your sole responsibility to ensure that your postings do not disclose confidential and/or proprietary information, including information covered by a nondisclosure agreement, that you are not authorized to disclose. We caution you not to disclose personal information about yourself or your children, such as social security numbers, credit card numbers, etc.

Blog Access and Indemnity

You agree to indemnify and hold Dear LC, including our directors, officers and employees, harmless for any and all claims or demands, including reasonable attorney fees, that arise from or otherwise relate to your use of the Blog, any Content you supply to the Blog, or your violation of these Terms or the rights of another.

You agree that Dear LC will not be liable, under any circumstances and in any way, for any errors or omissions, loss or damage of any kind incurred as a result of use of any Content posted on this site. You agree that you must evaluate and bear all risks associated with the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You agree not to harvest or otherwise collect information about others, including e-mail addresses, or to use information obtained from the Site to send other users unsolicited e-mail of any kind.

Blog Termination of Access/Removal of Content

We shall have the right in our sole discretion to terminate your access to the Site and/or remove any of your Content should we consider your statements or conduct to be inaccurate, illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy, injurious, objectionable, or otherwise in violation of these Terms or applicable law.

Links to Third Party Websites

Our Site or Blog may contain links to other sites. Dear LC makes no representations whatsoever about any other website that you may access though this Site. We are not responsible or liable for such content and we make no express or implied warranty about the accuracy, copyright compliance, legality, merchantability, or any other aspect of the content of such postings. We are not responsible or liable for any advertising, products, or other materials on or available from such websites or resources.  Please understand that these websites are independent from Dear LC, and that we have no control over the content on that website. In addition, a hyperlink to another website does not mean that we endorse or accept any responsibility for the content, or the use, of the linked site.

Site Product Disclaimers; Site Disclaimers of Warranty

DEAR LC MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY INFORMATION ON THIS SITE. DEAR LC DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SITE AND WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SITE OR DEAR LC’S PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY DEAR LC.

Blog Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, AND THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES THAT (I) THE SITE WILL MEET YOUR REQUIREMENTS, (II) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE INFORMATION THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Limitation of Liability

PROVIDER SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM YOUR USE OF THIS WEBSITE, THE CONTENT, THE BLOG, THE POSTINGS, ANY FACTS OR OPINIONS APPEARING ON OR THROUGH THE BLOG, OR ANY THIRD PARTY COMMUNICATIONS. PROVIDER SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE, THE BLOG, THE CONTENT, THE POSTINGS, OR ANY THIRD PARTY COMMUNICATIONS. TO THE EXTENT THE FOREGOING LIMITATION OF LIABILITY IS PROHIBITED OR FAILS OF ITS ESSENTIAL PURPOSE, PROVIDER’S SOLE OBLIGATION TO YOU FOR DAMAGES SHALL BE LIMITED TO $100.00.

Changes to Policies, Terms and Conditions

We reserve the right to change, modify, or amend these policies, terms and conditions at any time. If amended, the effective date of the policy amendment will always be posted at the beginning of this policy. The new policy will replace any prior policies to the extent that there are any inconsistencies. Use of this Site or the Blog after modification implies that you consent to the policy as amended.

General

This Agreement shall be governed by Massachusetts law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Worcester County, Massachusetts. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Dear LC as a result of this agreement or use of this Site. The failure of Dear LC to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Dear LC in writing. This Agreement, together with any applicable Order Form, Proposal and Invitation/Product Design Agreement, comprises the entire agreement between you and Dear LC and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.

No Unlawful or Prohibited Purpose

As a condition of your use of this Site, you warrant to Dear LC that you will not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions.

Your Feedback

If you have questions concerning the policies or the practices of our Site, please email us at lynn@dearlc.com or write us at the following address:

 

Dear LC
Worcester, Massachusetts