Information We Collect:
Information Collected Automatically: Whenever you visit our Website, we automatically collect some information about your transactions with us, and your use of our Website. For example, we automatically collect your IP address, for our internal use only, such as to help us diagnose problems with our server and administer our Website. We also automatically track certain information about your activities on our Website such as the type of web browser you are using and click stream data. If you are a registered customer, we link this automatically-collected data to the Personal Information we collect about you described below. We use this linked information to do internal research on your interests and to help us better understand and serve you.
Information You Send To Us: If you choose to provide us with Personal Information, such as by sending us an e-mail or by
filling out a form with your Personal Information and submitting it to us through our Website, we collect the Personal Information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, and
password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. From time-to-time we may give you the opportunity to participate in contests or surveys on our Website. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information.
Information About Your Transactions With Us: In addition, we collect your order information and purchase and payment history.
Cookies and Similar Files:
Our Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, we assign you a
companies. We do not receive any personally identifiable information collected by these advertisers using action tags or cookies nor do we disclose any of your Personal Information such as your name, telephone number or address with these companies
Use and Disclosure of Information:
We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience. In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal
Information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the Personal Information and are not authorized to use it for any other purpose than completing their contractual requirements to us. For example, as a part of the normal process of completing your purchase, we may provide your Personal Information to a third party payment processor, depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, instead of or in addition to our name. In addition, we may share the Personal Information we collect with other companies with whom we have joint marketing arrangements. If you check the applicable box on registration or in updating your account, we may also share Personal Information about you such as your name, telephone number, e-mail address, and/or mailing address with carefully selected third-party organizations such as
entity. In the event that this occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.
Links To Third Party Products and Services:
While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by us. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by us. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.
Dear LC makes no representations whatsoever about any other website that you may access though this Site. We are not responsible or liable for such content and we make no express or implied warranty about the accuracy, copyright compliance, legality, merchantability, or any other aspect of the content of such postings. We are not responsible or liable for any advertising, products, or other materials on or available from such websites or resources. Please understand that these websites are independent from Dear LC, and that we have no control over the content on that website. In addition, a hyperlink to another website does not mean that we endorse or accept any responsibility for the content, or the use, of the linked site.
Sharing of Information:
We will not share your Personal Information, such as your e-mail address or name, with unaffiliated organizations for them to use to inform you about their or other companies products and services unless you consent to this sharing on registration or in updating your account preferences or otherwise in the future.
Deactivation of Your Account:
You may also request deactivation of your account by contacting [email protected] or by writing to the address set forth in Contact Us and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated. Written Requests: If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the address set forth in Contact Us.
How to Manage Your Account:
If you wish to change your name, e-mail address, password, communication and/or opt-in preferences after you have registered, you can access your account through the Website or you may also request these changes by emailing [email protected].
We maintain reasonable physical, electronic, and procedural safeguards designed to help us protect your nonpublic Personal Information against loss, misuse, disclosure and alteration. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website. When you establish an account with us, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by accessing the user settings on the Website. We authorize access to your Personal Information only to those persons who need your Personal Information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our Website to access your Personal Information. With respect to certain website hosting and other products and services provided to you, we may obtain access to data about you and/or your end users. We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf.
Children Under Age 13:
The Website does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for the Website or send any information about yourself
to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on the Website. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.
Children Between the Ages of 13 and 18:
We recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.
Problems Signing In:
Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Service.
We send an e-mail notice confirming acceptance of each order you place to the registered e-mail address you provided to us when signing up for an account. If you receive a confirmation for an order you did not place, please contact Customer Service.
We accept the following U.S.-issued credit and debit cards: Visa, MasterCard, American Express. When placing an order online you will need the shipping address, the billing address (where the card’s statement is sent), the card number and expiration date and the 3 or 4-digit security code found only on the card. Credit card orders can be placed online or by calling us on the phone. All credit card transactions are encrypted using SSL technology to protect your transactions. Please do not use email to send us credit information, as it is not considered a secure means of transaction.
We ship orders within the United States via USPS Priority Mail or UPS unless other arrangements are made. An accurate shipping address and phone number are required. Because circumstances may occur at your delivery address that are beyond our control, you hereby agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.
Return and Cancellation Policy:
Non-custom products may be returned in their original condition within ten (10) days from the day they were received. Refunds will be issued to the same credit card that was charged when ordering the product. We recommend that returned items are mailed using tracking or delivery confirmation, as we are not responsible for return packages lost during shipping. Original shipping costs are non-refundable, and you are responsible for all costs associated with return shipping.
Personalized products and custom design orders are not returnable unless they are damaged, defective, or an error was made by us. In the event of damage, defect or error by Dear LC, we will do everything possible to remedy the problem and provide you with new product as quickly as possible.
Please contact us to initiate the return or exchange process, prior to shipping any returns.
We at Dear LC work very hard to develop individualized, quality designs and product for our customers from the moment you contact us with your request. For custom orders, the 50% initial payment required in order to begin the design process is non-refundable if you decide to cancel your order. For all other orders, once your final proof is approved, there are no refunds.
Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. Dear LC reserves the right to accept or deny shipment to anyone for any reason. Dear LC reserves the right to require additional information before processing any order. If an order appears fraudulent in any way, we reserve the right to cancel the order and notify the card holder, as well as the proper authorities,
Restriction on Use:
All pages within this Website and any material made available for download (collectively the “Site”) and the Blog hosted at DearLC.com (the “Blog”) are the property of Dear LC. The Site and Blog are protected by federal and international copyright and trademark laws. No portion of the materials, including but not limited to text, images, trademarks, service marks, and logos on the Site and Blog may be reprinted, republished, modified, or distributed in any form without the express written permission of Dear LC. Any rights not expressly granted by these Terms and Conditions or any applicable end user license agreements are reserved by Dear LC.
Disclaimer of Company Responsibility for the Blog:
Dear LC offers the use of its Blog subject to the terms and conditions of use contained herein. By accessing, commenting on or contributing to the Blog, you agree to abide by these Terms.
You understand that all content posted to the Blog by way of comments (“Comments”) are the sole responsibility of the individual who originally posted the Comment. You understand, also, that all opinions expressed by users of this site are expressed strictly in their individual capacities, and are not a representation or opinion of Dear LC.
Blog Post Contributions:
By contributing photos, designs, graphics and copy (herein “Content”) to the Blog you are granting an unrestricted, irrevocable, non-exclusive, royalty-free, perpetual, worldwide, and fully transferable, assignable, and sub-licensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create collective or derivative works from, distribute, perform and display your Content in whole or in part and to incorporate it in other works in any form, media, or technology now known or later developed. You further warrant that all so-called moral rights in the Content have been waived.
By contributing Content to the Blog, you warrant and represent that you either own or otherwise control all of the rights to that Content, including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the content, or that your use of the Content is a protected fair use. You agree that you will not knowingly and with intent to defraud provide material and misleading false information. You represent and warrant also that the Content you supply does not violate these Terms. It is your sole responsibility to ensure that your postings do not disclose confidential and/or proprietary information, including information covered by a nondisclosure agreement, that you are not authorized to disclose. We caution you not to disclose personal information about yourself or your children, such as social security numbers, credit card numbers, etc.
Blog Access and Indemnity:
You agree to indemnify and hold Dear LC, including our directors, officers and employees, harmless for any and all claims or demands, including reasonable attorney fees, that arise from or otherwise relate to your use of the Blog, any Content you supply to the Blog, or your violation of these Terms or the rights of another.
You agree that Dear LC will not be liable, under any circumstances and in any way, for any errors or omissions, loss or damage of any kind incurred as a result of use of any Content posted on this site. You agree that you must evaluate and bear all risks associated with the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You agree not to harvest or otherwise collect information about others, including e-mail addresses, or to use information obtained from the Site to send other users unsolicited e-mail of any kind.
Blog Termination of Access/Removal of Content:
We shall have the right in our sole discretion to terminate your access to the Site and/or remove any of your Content should we consider your statements or conduct to be inaccurate, illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy, injurious, objectionable, or otherwise in violation of these Terms or applicable law.
Site Product Disclaimers; Site Disclaimers of Warranty:
DEAR LC MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY INFORMATION ON THIS SITE. DEAR LC DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SITE AND WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SITE OR DEAR LC’S PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY DEAR LC.
Blog Disclaimer of Warranties:
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, AND THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES THAT (I) THE SITE WILL MEET YOUR REQUIREMENTS, (II) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE INFORMATION THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
Limitation of Liability:
PROVIDER SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM YOUR USE OF THIS WEBSITE, THE CONTENT, THE BLOG, THE POSTINGS, ANY FACTS OR OPINIONS APPEARING ON OR THROUGH THE BLOG, OR ANY THIRD PARTY COMMUNICATIONS. PROVIDER SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE, THE BLOG, THE CONTENT, THE POSTINGS, OR ANY THIRD PARTY COMMUNICATIONS. TO THE EXTENT THE FOREGOING LIMITATION OF LIABILITY IS PROHIBITED OR FAILS OF ITS ESSENTIAL PURPOSE, PROVIDER’S SOLE OBLIGATION TO YOU FOR DAMAGES SHALL BE LIMITED TO $100.00.
No Unlawful or Prohibited Purpose:
As a condition of your use of this Site, you warrant to Dear LC that you will not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions.
If you have questions concerning the policies or the practices of our Site, please email us at [email protected].